Please fill in the move in sheet the day you move in and send back to us. This helps you when it comes time to vacate the property and issue the security deposit refund.
Submit a Maintenance Request
Please follow the instructions from your Property Manager to log in to Buildium for all Maintenance Requests. Should you have any questions or difficulties please call the office 407-542-4403. Thank you.
Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.
Following are some basic guidelines as to what constitutes a maintenance emergency.
Fire: Call the Fire Department immediately.
A/C Repair:A/C repair is not considered an emergency,
Heater Repair: If outside temperature is falling below 40 degrees.
Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives.
Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday – Friday. If there is no hot water at any other time use temporary measures.
No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office and ask for maintenance. If after hours call the emergency service line (option 3 on phone menu)
Non-emergency, routine maintenance
The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. The landlord nor the landlord’s agent is not responsible for loss of food or for alternative lodging due to appliance failure per your lease.
All other routine maintenance request must be put in writing per your lease agreement, please submit your maintenance request through your resident portal. During normal business hours, routine or non-urgent calls will be accepted at any time by phone!
Pay Your Rent Online
Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!
Benefits to Paying Rent Online
Once you’ve signed up, you can:
View and pay your bills anytime (24/7)
View and pay your bills from anywhere (any computer with an internet connection)
Set up an automatic payment
Sign up for automatic reminder emails
Review your payment history
Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...
In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.
Adding Pet to New Lease/Renewal
To add a pet to your lease, you first need to notify management, so we get approval from your landlord to add a pet to the unit. You can call us at (407)-542-4403 to email us at email@example.com and we will provide instructions on what needs to be done. All pets must be approved by management prior to residing at the premises. If not, tenant's will be subject to a Pet Violation Fee at the prevailing rate at that time. If we find unauthorized pets residing at one of your rental units, this is considered a breach of your lease and appropriate action will be taken by management.
2 weeks prior to vacating the property, please fill out this move-out form and send it back to us. We know moving is stressful so if you have any questions or need anything, call us, we'd be more than happy to assist with your move out process. Thank you
Something is wrong with my rental. How do I notify my property manager?
We provide you with a 24/7 work order portal where you can submit tickets for any property issues. Our team will get back to you within 24 -48 hours to address any concerns and set up the next steps to get the problem resolved. We ask tenant upload photos of the issue so that problems can be diagnosed virtually and parts can be ordered before we come out there to expedite the process.
What do I do during for Maintenance during Emergency After Hours, Weekends, or Federal holidays?
We have an after-hour support line that handles all issues. Call and press 3 for the after-hour support line when you can't reach a team member during our normal business hours. In the event of an emergency, you can also submit a ticket in the resident portal and a team member will respond back as soon as possible.
How can I pay my rent online and avoid late fees?
Rent is due on the 1st of each month. We give all tenant's a three day grace period. Rent is considered late on the 5th of each month. You can pay rent online, in-person with a certified cashier's check or certified money order. We recommend paying by e-check online in the resident portal to avoid a 2.95% credit or debit card convenience fee. Rent must be paid by the 4th of each month to avoid late fees.
My lease is expiring soon and I want to move out. What do I do?
You will hear from us anytime between 6 - 8 weeks before your lease is up for renewal. At that time, we will present you with the renewal terms and conditions or the option to move out. If you choose the latter option, we will send you a move out packet 30 days prior to your move out date. Once you move out, we will immediately inspect the unit before processing your security deposit refund.
My lease is ending soon. What is the renewal process?
We send out lease renewal offers 6 - 8 weeks before your lease is up to see if you would like to renew for another term. Each renewal cycle requires a new lease even if you continue to reside in the same unit and may have different rental terms and conditions. If you're anxious or you would like to renew before we reach out to you, you can contact our team to start the renewal process at anytime.
What happens if I want to add another pet?
First email the property manager about your request for a pet. The Property Manager will contact the owner and submit your request. If the owner allows an additional pet, an increased security deposit and fee will be required and an additional pet addendum must be signed.
How do I add or remove a roommate?
The prospective roommate will have to submit an application and CFRM must approve the person PRIOR to them moving into the property. If we deny the applicant's request, they cannot move into the property. If approved, you and the approved applicant must sign a updated lease reflecting the new tenant's name.