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Tenant FAQs

Log On To Your Resident Portal To:

Pay Bills

Schedule Repairs

File Notices

Update Your Information

Move-In Form

Please fill in the Move In Form the day you collect your keys.  This helps you when it comes time to vacate the property and process your security deposit refund. 

Vacating / Move Out Form

Around 2-3 weeks prior to vacating the property, you will need to fill out the Move-out Form and send it back to us. We know moving is stressful so if you have any questions or need anything, call us and we'd be more than happy to assist with your move out process.

Submit a Maintenance Request

Please report any maintenance requests or work orders using your Resident Portal. Requests are processed in the order they have been received. Should you have any questions or difficulties with this, please call our office.

​Per the lease agreement an emergency is defined as anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

  • Fire: Call the Fire Department immediately.

  • A/C Repair is not considered an emergency,

  • Heater Repair: If outside temperature is falling below 40 degrees.

  • Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives.

  • Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.

  • No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday – Friday. If there is no hot water at any other time use temporary measures.

  • No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.

These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office. If calling after normal business hours or weekends/holidays, follow the prompt to speak with the after-hours support team for emergencies that cannot wait until 24 hours.

Non-emergency, routine maintenance

The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. The landlord nor the landlord’s agent is not responsible for loss of food or for alternative lodging due to appliance failure per your lease.


All other routine maintenance request must be put in writing per your lease agreement, please submit your maintenance request through your resident portal. During normal business hours, routine or non-urgent calls will be accepted at any time by phone!

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Benefits to Paying Rent Online

Once you’ve signed up, you can:


  • View and pay your bills anytime (24/7)

  • View and pay your bills from anywhere (any computer with an internet connection)

  • Set up an automatic payment

  • Sign up for automatic reminder emails

  • Review your payment history


Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...


In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Adding Pet to New Lease

To add a pet to your lease, you first need to notify management, so we get approval from your landlord to add a pet to the unit. All pet(s) not already in the lease agreement must be approved by your Landlord prior to residing at the premises. If not, resident's will be subject to a Pet Violation Fee at the prevailing rate at that time. If we find unauthorized pets residing at one of your rental units, this is considered a breach of your lease and appropriate action will be taken.


Something is wrong with my rental. How do I notify my property manager?

We provide you with an online resident portal where you can submit tickets 24/7 for any property-related issues. Our team will get back to you as soon as possible to address any concerns and set up the next steps to get the problem resolved. We ask resident's upload photos of the issue so that problems can be diagnosed virtually to expedite the process.

What do I do during for Maintenance during Emergency After Hours, Weekends, or Federal holidays?

If it is an immediate emergency such as a fire or active crime scene, please call 911. We have an after-hour support line that handles after-hour emergency issues. Call the office number and follow the automated prompts to reach a team member during non-business hours.

How can I pay my rent online and avoid late fees?

Rent is due on the 1st of each month unless stated otherwise in your lease agreement. You can pay rent online or in-person with a certified cashier's check or certified money order. We recommend paying by e-check online in the resident portal to avoid a credit or debit card processing fee. Rent must be paid on time to avoid late fees and postings. 

My lease is expiring soon and I want to move out. What do I do?

You will hear from us at least 60 days prior to your lease end date for the opportunity to renew for another term. At that time, we will present you with the renewal options or the option to vacate at the end of your current lease. If you choose the latter option, we will send you a move out packet so you can fill it out and turn in your keys upon fully vacating.

My lease is ending soon. What is the renewal process?

We send out lease renewal at least 60 days before your lease expiration date to see if you would like to renew for another term. If you're anxious or you would like to renew before we reach out to you, feel free to contact our office to start the renewal process earlier.

How do I add or remove a roommate?

The prospective roommate will have to submit their own application and the landlord must approve the person(s) prior to them moving into the property (the same process applies for new pets).  If the landlord denies the applicant's request to be added to the lease, they cannot move into the property. 

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